Information We Collect From You
In General
We receive and store any information which you provide while using this website, including your names, telephone numbers, email addresses, billing information (credit card numbers, cardholders ‘names, expirations dates, etc…). This information is required for us to move forward with the billing process, booking travel, and completing other transactions.
Information from Other Parties and Travel Companions
If you are making travel plans for persons other than yourself through our website, then we will also require personal information and travel information from them as a part of the planning process. This is necessary in order to develop a travel plan that suites the needs of you and any others who may be traveling using our services. Please obtain consent for an confirmation of any personal information from other parties that you are sharing with us in order to avoid planning and travel difficulties.
Automatic Information
When you use the website, we automatically collect some information about your computer and your use of the site. This may include your IP address, web browser software, referring websites, and the pages you visit on our site—such as which trips viewed and bookings made. This information is used to help personalise your experience and to improve the effectiveness of our online services.
How we use your information
We use sensitive billing information (credit card numbers, cardholders’ names, billing addresses, etc…) in order to complete transactions for travel bookings. Other information you provide us will be used for the following purposes: to provide you with products and services requested, to provide you with booking conformation and updates, to manage your account (this includes processing billing and notifying contracted affiliates of who they will providing services to), to communicate with you, to respond to your questions and comments, to improve our services, products, and website, to notify you about future offerings that might be of interest, to customize your experience on the website and packages offered to you, to solicit information from you as follow up to your trip to help us improve our services, and to resolve disputes, collect fees, and solve problems.
We will also you your personal information to provide you with information about future products that we think might interest you and to solicit input from you about how to improve our services.
With whom we share your information
As a necessary part of providing the services that we offer on this website we may share your personal information with certain third-party entities that provide some of the services that you will book through this website. These include hotels, activity providers, government departments, who will fulfill your travel reservations or provide the necessary approval to fulfil you reservations. Memphis Tours has staff the will guide you through many of the activities which you will book through us, but we also use third-party contractors to provide accommodations and certain activities. In order to complete bookings, it is necessary that we notify them of your personal information and the personal information of your travel companions.
We may also share your information in the following circumstances:
• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Memphis Tours take your privacy and confidentiality very seriously. In no circumstances, other than those outlined above, will any of your personal information be shared with other entities or third-parties.
How we protect your information
Our goal is for you to feel confident using this website and the travel arrangements offered here and we are committed to protecting the information we collect in order to engender such confidence. While no website is completely secure, we have implemented the best measures available to us in order to protect the sensitive information that you provide us with administrative, electronic, and physical security measures. Only those employees that are managing your account will have access to your personal information and only when they are performing business functions where this information is necessary. We have employed MacAffee Security software to encrypt your information while transmitting your personal information within our system and to other necessary users of that information. This software also employs firewall and intrusion detection systems to prevent any breakdowns in the security of this site or access to your information by unauthorized persons.
External Links
If any part of this website links you to another site, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.